Privacy Policy

SmartFlyGo.com respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or use our website, submit an enquiry, request a quote, make a booking, communicate with our team, or use any of our travel-related services (collectively, the "Services"). By accessing or using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

DATA WE COLLECT

SmartFlyGo.com may collect personal information when you browse our website, make an enquiry, request travel information, complete a booking, or communicate with our team. Personal information refers to information that can identify you directly or may reasonably be linked to you. Depending on how you interact with our Services, we may collect the following types of information:

Details You Give Us:

When you contact us, request a quotation, make a booking, or communicate with our customer service team, you may provide information such as your name, email address, telephone number, billing or payment information, travel preferences, passenger details, and other information required to arrange the travel services you request.

We may also automatically collect certain technical and usage information when you access or use our website, including:

• Usage Information: Information about how you interact with our website, including pages viewed, links clicked, searches performed, time spent on pages, referring websites, and other browsing activities.
• Location Information: Approximate location information that may be determined from your IP address or other technical information, where permitted by applicable law.
• Device and Browser Information: Details such as your device type, operating system, browser type, IP address, screen resolution, and other technical information used to access our website.
• Mobile Device Information: If you access our Services using a mobile device, we may collect information such as your device model, operating system, mobile network information, and certain device identifiers where permitted by applicable law.

HOW WE USE YOUR INFORMATION

We use the information we collect to provide, operate, maintain, improve, and secure our website and travel services. Your information may also be used to process bookings and enquiries, communicate important travel information, provide customer support, personalize your experience, and meet applicable legal and regulatory requirements.

We may use your personal information for the following purposes:

• Process Bookings and Enquiries: To arrange holidays, flights, hotels, transfers, activities, and other travel services requested by you, and to provide relevant booking and travel information.
• Communicate With You: To send booking confirmations, payment information, travel updates, service notifications, important changes, and other communications related to your enquiry or booking.
• Provide Customer Support: To respond to your questions, requests, feedback, complaints, and other support needs before, during, or after your travel arrangements.
• Improve Our Website and Services: To understand how customers use our website, identify technical or usability issues, improve website functionality, and develop better travel products and services.
• Marketing Communications: Where permitted by applicable law, we may use your contact information to provide information about special offers, promotions, holiday packages, and other services that may be of interest to you. You can opt out of marketing communications at any time.

HOW WE SHARE INFORMATION

We may share relevant personal information with trusted travel suppliers, service providers, payment processors, technology providers, and other third parties where necessary to deliver the Services you request. We may also disclose information when required by law, to protect our rights and property, prevent fraud or misuse, or in connection with a business transaction, where permitted by applicable law.

Travel and Service Providers: We may share the information necessary to fulfil your booking with airlines, hotels, transfer providers, tour operators, activity providers, payment processors, and other suppliers involved in arranging your travel. We aim to share only the information reasonably required to provide the requested service.

Analytics and Technology Providers: We may work with trusted technology and analytics providers to monitor website performance, understand visitor behaviour, identify technical problems, improve functionality, and enhance the overall customer experience. These providers may process information such as device details, browsing activity, and usage data in accordance with their applicable privacy policies.

• Google Analytics: We may use Google Analytics to understand how visitors interact with our website, measure website performance, analyse traffic patterns, and improve our content and services. Information collected may include website usage data, device information, and approximate location information.
• Marketing and Communication Services: We may use reputable third-party platforms to assist with customer communications, service notifications, and, where permitted, marketing communications. Such providers are expected to process personal information only as necessary to provide their services to SmartFlyGo.com.
• Corporate Transactions: We may disclose or transfer relevant information in connection with a merger, acquisition, restructuring, sale of assets, financing, insolvency, or other corporate transaction involving SmartFlyGo.com or its business, where legally permitted.